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We're happy to help! To refer a friend, head to the top-left corner of Somnia.com and click "Refer a Friend".
From there, enter your name and email address to receive a unique code to give your friends 25% off their first mattress purchase! For each friend who makes their first mattress purchase using your link, you'll receive a $75 Amazon Gift Card.
If you forgot to add a promo code or referral credit to your order, don't worry! Just have your order number and your friend's email address (for referral credit) ready, and email this information to our Customer Support team by clicking here. Please note that your order must be within the trial period to apply a promo code retroactively, and we can only apply one promotion or referral credit per order.
Our mattress box dimensions vary depending on the size of the mattress you order.
Each mattress is carefully compressed, rolled, and packed to ensure safe and convenient delivery.
Here are the approximate box dimensions by size:
Please note that dimensions may vary slightly. If you need exact measurements for
shipping access or stair clearance, feel free to contact our Customer Support team —
we’re happy to help!
We’re happy to offer free standard shipping on all mattress orders within the contiguous United States.
There are no hidden delivery fees — the price you see at checkout is the final price for your order.
Please note that additional fees may apply for shipments to Alaska, Hawaii, or remote areas.
Expedited shipping options, if available, may also incur an extra charge.
If you have any questions about delivery to your location, our Customer Support team is always here to help!
You can purchase Casper products both online and in select physical stores.
If you want to test a mattress before purchasing, visiting a physical retailer or Casper Sleep Shop can be helpful — otherwise buying online offers free delivery and easy returns.
Yes! We offer optional In-Home Delivery and Setup services in select areas.
With this service, our delivery team will bring your mattress directly to your room of choice,
unbox and set it up, and remove all packaging materials for you.
In-Home Delivery and Setup may include mattress removal, depending on availability in your location.
Additional fees may apply, and service options will be shown at checkout if available in your area.
If you’re unsure whether this service is available near you, please contact our Customer Support team —
we’re happy to assist!
We want you to love your purchase. That’s why every mattress comes with a
risk-free trial period.
If you’re not completely satisfied, you can initiate a return within the trial period
for a full refund. We recommend trying your mattress for at least 30 nights to allow
your body time to adjust.
To start a return, simply contact our Customer Support team with your order number,
and we’ll guide you through the process. In most cases, we’ll arrange a pickup at no
additional cost.
Please note that only one return per household may be permitted, and products must be
in good condition. Final sale items and accessories may not be eligible for return.
An adjustment period is the time your body needs to get used to sleeping on a new mattress.
If you’ve been sleeping on an older or less supportive mattress, your body may need
several weeks to adapt to improved support and pressure relief.
It’s completely normal to experience mild discomfort during the first few nights as
your muscles and spine adjust to proper alignment.
We recommend sleeping on your new mattress for at least 30 nights to allow your body
enough time to fully adjust and experience its benefits.
If your order included free standard shipping, there is no shipping fee to refund.
If you selected expedited shipping or a special delivery service, those additional shipping charges are non-refundable.
In most cases, return pickup for mattresses within the trial period is free of charge. However, any optional services such as In-Home Setup or old mattress removal may not be eligible for a refund.
If you have questions about your specific order, please contact our Customer Support team with your order number, and we’ll be happy to assist you.
When you choose mattress removal as part of our In-Home Delivery and Setup service,
we work with trusted logistics and delivery partners to handle the pickup and disposal
of your old mattress at the time we deliver your new one. For example, one of our primary
delivery partners is RXO Logistics, who coordinate delivery and removal
appointments with you after purchase.
In addition, in some regions we may coordinate with local hauling, recycling, or
donation partners based on availability and service coverage. These partners help ensure
your old mattress is responsibly handled — either recycled, donated, or disposed of —
in accordance with local regulations.
Please note that mattress removal availability and partner companies can vary by
location, and mattress removal must be selected at checkout or added to your service
package. If you have questions about specific partners serving your area, contact our
Customer Support team — we’ll be glad to provide details!
We strive to ensure that returned products are handled responsibly and sustainably.
Whenever possible, returned mattresses in good condition are donated to local charities
or nonprofit organizations to support individuals and families in need.
If a donation is not possible due to condition, local regulations, or other factors,
we work with recycling partners to break down and recycle materials whenever feasible.
Our goal is to minimize waste and reduce environmental impact while making the return
process simple and stress-free for our customers.
A proper foundation provides the stable, supportive base your mattress needs to perform at its best.
Using a compatible foundation helps maintain proper spinal alignment, prevents sagging, and extends the overall lifespan of your mattress.
Our foundation is specifically designed to evenly distribute weight and offer durable support, whether placed on a bed frame or used on its own.
While your mattress may work with other supportive bases (such as a platform bed or adjustable base), it’s important to ensure the surface is firm, flat, and structurally sound to avoid voiding your warranty.
Filing a claim is simple and can be done directly through your Protection Plan provider.
To get started, locate your order confirmation email or Protection Plan agreement,
which includes your plan details and claim instructions.
Visit the provider’s claims portal or contact their customer service team, and be ready
to provide your order number, proof of purchase, and photos of the issue (if applicable).
Once your claim is submitted, the Protection Plan provider will review the information
and guide you through the next steps. If you need help locating your plan details,
our Customer Support team is happy to assist.
The Protection Plan provides extended coverage beyond the standard manufacturer’s warranty.
Depending on the plan selected, coverage may include accidental stains, spills, rips, tears, and other covered damage that occurs during normal household use.
The plan is designed to protect against unexpected accidents that are not typically covered under a standard warranty, which usually only covers manufacturing defects.
Coverage details, exclusions, and claim limits may vary by provider and plan type. Please refer to your specific Protection Plan agreement for full terms and conditions, or contact our Customer Support team if you need assistance reviewing your coverage.
The reporting period is the amount of time you have to file a claim after the covered incident occurs.
In most cases, claims must be reported within 30 days of discovering the damage or issue. Filing promptly helps ensure a smoother review and resolution process.
Be prepared to provide your order number, proof of purchase, and photos of the damage when submitting your claim.
Because reporting timeframes may vary by Protection Plan provider, we recommend reviewing your specific plan agreement for exact details.
Most major sleep products are eligible for the Protection Plan when purchased
at the same time as your mattress order.
Eligible products typically include:
To confirm eligibility for a specific item, check the Protection Plan details
shown at checkout or in your plan agreement. Certain accessories or clearance
items may not qualify.
If you’re unsure whether a product is eligible, our Customer Support team is
happy to help!
Ask Anything, We’re Here to Help
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